Keeping your customers top of mind with every decision you make will help drive your business success. 这在中国尤其如此 货物运输, where your process for moving products is nearly as important as the product itself. That simply means your choice of carriers and shipping modes, 运费的价格, and shipment visibility can help create a competitive advantage for your business.
然而, freight carrier selection and maintaining strong carrier relationships can be difficult for many shippers. 但是有一些帮助是可以的 第三方物流提供商 with industry expertise and a vetted freight carrier network.
Here are four areas where a 3PL provider can help you advance your 货物运输 and keep your customers satisfied with your products and shipping solutions!
专业货运服务
While shipping prices are important to your bottom line, choosing the right 货运承运人 会给你的企业带来更多价值吗. 无论你的客户是B2B还是B2C, it's not uncommon today that the face of your business is your carrier. 毕竟，他们是交付产品的人. Providing customers with great 货物运输 experiences shows you care about their business. 这也给了他们成为回头客的理由.
Choose a reliable freight carrier with services that are convenient not just for you but also for your customers. The drivers are an extension of your business and must be professional, 小心搬运货物，安全运送, 完好无损，准时. A top 3PL company should provide you with a large and diverse carrier network — including 小于整车(LTL); 满载(超光速) and specialty freight — that is vetted and has a proven history of 货物运输 success.
Flexible Freight Shipping Options — Including LTL and FTL Freight
你付的钱——或者更好, how much you save — on shipping should trickle down to your customer, whether you charge them for shipping or include it in the price of your product. A provider of leading 3PL services can help you in that regard and furnish pricing and service options with cost savings in mind.
例如, if you typically use LTL freight for shipping but have a larger one-off shipment, 超光速货运对你来说可能是更经济的选择. A 3PL provider can help you make these determinations and regularly evaluate your shipping strategy and recommend the right mode or combination of modes for your specific 货物运输 needs. 第三方物流甚至可以提供 管理运输服务 并成为贵公司的物流部门.
货运能见度
Not knowing the status of an inbound shipment can disrupt the flow of your business. 这同样适用于你的客户. 第三方物流供应商的 运输管理系统 should include a portal for shipment tracking that can help bridge that gap. A TMS with sophisticated tracking capabilities and alert notifications will keep you informed of important stages in the 货物运输 process.
You can set it up to get notified when a shipment is picked up, 当它到达分销或整合设施时, 或者由于天气或其他干扰而延误. 航空公司 that use GPS for extra security can also send notifications if a truck goes outside geofencing parameters — kind of like virtual boundaries set up around the shipment's delivery route. In turn, you can use this information to let your customers know when they can expect your shipment.
提交运费索赔
Lost, stolen or damaged shipments don't only affect your business. 最后, 错失机会的是你的客户, and it's up to you to help avoid the unfortunate from happening in the first place. Protective packaging and proper packing can help keep a shipment intact. A 3PL provider can evaluate if you're using the best packing materials for your product to ensure their safety. They'll also advise you to let your customers know the importance of inspecting shipments for damage or missing parts immediately upon delivery.
A 3PL company can also provide you multiple carriers that have equipment and plans in place for safe transport (including geofencing and route optimization) to help mitigate stolen goods. They can also advise you when to use FTL for high-value products to eliminate excess handling that can result in lost shipments.
But if the unfortunate does happen, knowing the proper procedures for 提交运费索赔 and following up with the carriers can help quicken claims resolution. Keeping your customers informed can maintain their trust in your business. Having access to a 3PL provider's TMS will make the freight claims process more manageable and streamlined. Claims documentation and communications are available directly in the TMS, 如果你需要帮助对付携带者, 第三方物流公司可以代表你作为联络人.
Leveraging 3PL Services To Help Enhance Customer Relationships
Providing the best support and service possible is key to maintaining strong customer relationships. 当寻找第三方物流合作, keep in mind that its services and support aren't just for the success of your business. A strong 3PL company knows that providing you with excellent services and support — 包括运输优化 ——也能让你的客户满意.
十大菠菜台子是您全方位服务的第三方物流提供商
十大菠菜台子提供一流的第三方物流服务 including a variety of shipping solutions and best-in-class support from our team of dedicated logistics experts. 通过与我们85人的网络合作,在全国范围内拥有超过000家FTL和75家LTL货运公司, you're sure to find a solution to fit your company's needs and budget.
今天就和专家十大菠菜靠谱平台 了解十大菠菜台子如何帮助您改变物流, help you learn how to reduce freight costs and keep customers happy.